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EcoQualityinc.com Returns and Refund Policy

At EcoQualityinc.com, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, we offer the following returns and refund policy:

Return Policy

Eligibility: You may return items within 30 days of delivery if they arrive opened or damaged.
Condition: Returned items must be in their original packaging and condition, except where the product is opened or damaged upon receipt.
Restocking Fee: A 25% restocking fee will apply to all returned items.

Refund Policy

Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refund Method: Approved refunds will be processed and applied to your original method of payment within 5-10 business days.
Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless otherwise specified or mentioned by our customer service team.

How to Initiate a Return

To initiate a return, please contact our customer service team at info@ecoqualityinc.com or by giving us a call at 1-877-888-0326. We will provide you with a return authorization and instructions on how to proceed.

Thank you for choosing EcoQualityinc.com. We appreciate your business and are committed to providing you with the highest level of service.

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EcoQualityinc.com Shipping Policy

At EcoQualityinc.com, we are committed to delivering your orders quickly and efficiently. Please review our shipping policy to understand how we handle the delivery of your products.

Shipping Timeframe

Order Processing: All orders are processed and shipped within 24-48 hours during regular business hours and shipping carrier pickup times.
Business Hours: Our regular business hours are Monday - Friday 8:30AM - 5:30 PM EST.

Shipping Carriers

We work with the following carriers to ensure reliable delivery:

USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx
Amazon Shipping
DHL
Global Post

Delivery Times

Standard Shipping: Delivery times will vary based on the selected carrier and shipping method at checkout. Estimated delivery times will be provided at checkout.
Expedited Shipping: If you require expedited shipping, please select the appropriate option at checkout. Additional charges may apply.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your shipment.

Shipping Restrictions

P.O. Boxes: Some carriers may not deliver to P.O. Boxes. Please provide a physical address for delivery when possible.
International Shipping: We offer international shipping through DHL and Global Post. Please be aware of potential customs delays and additional duties or taxes that may apply.

Shipping Costs

Shipping Rates: Shipping rates are calculated based on the weight, dimensions, and destination of your order. These will be displayed during checkout.

If you have any questions or need further assistance, please contact our customer service team at info@ecoqualityinc.com or by giving us a call at 1-877-888-0326. Thank you for shopping with EcoQualityinc.com!

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APPLY FOR WHOLESALE

To apply as a Wholesale / B2B Customer you would need to fill in the following forms:

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Yaxha Mug 14oz 3 1/2" – Stylish Stoneware Mug